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Orders & Inventory
How long does it take to get an in-stock order?
If the part shows in stock, we ship on the timeline for the shipping method you pick at checkout. Free shipping is typically 6–10 business days (processing plus transit). Paid Ground and overnight options are faster — checkout shows the estimate for your address. You'll get a tracking number by email when the order ships. Full details: shipping policy.
How long does it usually take to get a part that isn't in stock?
For out-of-stock parts, lead times depend on the part. We machine many items in-house, usually about 2–3 weeks; parts we bring in from a supplier can take up to 90 days. Use the form at the top of this page or call (828) 551-7616 with your part number and we'll give you an ETA. If the timeline works and you want to lock it in, call to place the backorder.
Can I backorder something that's out of stock?
Yes! The website will not currently let you check out items that are out of stock or on backorder. To place a backorder, call (828) 551-7616 with the part number. Need an ETA first? Use the form or call — asking for timing does not place an order. If your order has both in-stock and out-of-stock items, it ships once everything is in stock.
Can I change or cancel my order?
Sometimes. Call (828) 551-7616 with your order number ready (best). You can also use the form at the top of this page, but that may miss the deadline before processing starts. We can usually change or cancel an order that has not started processing or shipped. Once it is processing or shipped, it cannot be edited — anything else needs a new order or a return. Details: edit or cancel an open order.
Can I buy kit parts separately?
Sometimes. It depends on the kit. Some are sold only as complete units, while others let you buy individual parts. The product page for your kit is the quickest place to check, and if it isn't clear there, use the form at the top of this page with your kit model number and we'll tell you exactly what's available separately.
Can I add to my order so I don't pay shipping twice?
Usually. You can usually add to an order that hasn't shipped yet, though the shipping is recalculated for the updated order. In many cases a separate order ships around the same time and costs about the same to ship. Use the form at the top of this page with your order number and what you'd like to add, and we'll help you pick the best option. See also edit or cancel an open order.
What if my package is lost or delayed?
Shipping timeframes are estimates and are not guaranteed — delays can happen due to carrier issues, weather, or customs. If your package is lost or doesn't arrive, use the form at the top of this page and we'll work to get a replacement out to you. If a replacement is also lost, further replacements may not be available, so report any issues as soon as possible. More on shipping: shipping policy.
Can you custom-fab or modify a standard part?
No. Barnes 4WD does not offer custom fabrication or modifications — all products ship in their standard configuration, and custom parts cannot be produced. If you need something beyond our standard catalog, a local fabrication shop is your best path forward.
Do you offer military or veteran discounts?
Yes! Please reach out to us via the form at the top of this page, and thanks for your service!
How do I use a discount code or gift card?
Discount codes and gift card codes can be applied in the discount code section at checkout. Codes are generally for one-time use per customer and cannot be reused. If you forgot to apply a code before placing your order, use the form at the top of this page with your order number and the code as soon as possible — we can often apply it manually to orders that haven't shipped yet. More coupon tips: coupons & discounts.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and PayPal, and you'll see every option at checkout. We don't keep payment details on file. Two things to know: PayPal works through the website checkout only, not over the phone; and out-of-stock items are backordered by phone — call (828) 551-7616.
If I backorder during a sale, do I keep the sale price?
Yes — if you place the backorder while the sale is still running. Call (828) 551-7616 during business hours (8:30am–5:00pm ET, Monday–Friday) and we'll set it up at the sale price. Once a sale ends, that pricing can't be applied to orders placed afterward. Coupon notes: coupons & discounts.
Can I change my shipping address after I order?
Yes — if your order hasn't shipped yet. Call (828) 551-7616 with your order number (best), or use the form at the top of this page as soon as possible (may miss the deadline). Details: edit or cancel an open order.
Do you have a store or local pickup?
No public storefront for in-person browsing. Yes to local pickup for in-stock orders. We're located in Mills River, NC, and our hours are Monday–Friday, 8:30 AM–5:00 PM EST. Place your order online and select local pickup, and we'll email you when it's ready.
Do orders come with stickers?
Yes! We include free stickers with every order at no additional cost — no need to request them. Stickers are also available to purchase individually on our website.
Is there a warranty on Enduro joints or other Barnes parts?
No formal written warranty on Enduro joints, but we stand behind product quality and will work with you if something fails. If you have an issue, use the form at the top of this page with your order number, then email photos or video of the failure to sales@barnes4wd.com so the team can investigate and determine whether a replacement or rebuild is the right path forward.
What happens to a cart or quote I left sitting?
Shopping carts and draft orders can empty out if they sit too long or your session is interrupted. To keep items saved across sessions, use the Wishlist button on each product page, which holds items for weeks. If you had a draft you can no longer get to, use the form at the top of this page and we'll help you put it back together.
Do you install or repair parts?
No. Barnes 4WD is a parts retailer and does not offer repair or installation services. For installation, you'll need to work with a local shop or fabricator. For write-ups and tips, see our Tech Tip blog.
Can I order by phone?
Yes! Call (828) 551-7616. If we miss you, leave a detailed message and we will call back during business hours (Mon–Fri, 8:30am–5pm ET).
Will I have to pay sales tax?
Sometimes. Checkout adds sales tax automatically where we are required to collect it for online orders.
Shipping & Delivery
What shipping options do you offer?
Options at checkout include free shipping, FedEx Home Delivery / Ground, 1–3 Business Day, and FedEx Overnight. Rates and delivery estimates depend on weight, size, and your address. For how long in-stock orders take, see How long does it take to get an in-stock order?. Full details: shipping policy.
Do you ship to Canada or internationally?
Yes! We ship to Canada and many international destinations. To get an accurate shipping quote, add your items to the cart and enter your address at checkout — the system will calculate the cost for your location. If you run into any issues during checkout, use the form at the top of this page. See also our shipping policy.
When do I get a tracking number?
You'll receive a tracking number by email once your order ships. If the tracking number appears invalid, copy and paste it directly into the carrier's website rather than typing it manually — this resolves most lookup errors. You do not need to download any app to track your shipment.
Why is my order taking longer than expected to ship?
Orders can be delayed for a number of reasons — high order volume during peak seasons, inventory discrepancies, equipment downtime, or components going out of stock after your order was placed. You'll receive a shipping confirmation email with tracking once your order ships. For a status update on a specific order, use the form at the top of this page with your order number.
Why did my order show up in more than one box?
Usually. Multi-part orders are commonly shipped in separate packages and may arrive on different days — this is normal. Check your order confirmation for all tracking numbers so you can follow each shipment individually. If a package doesn't arrive within the expected timeframe, use the form at the top of this page with your order number and we'll look into it. If something is missing from a delivered order, see order delivered incomplete.
Which carrier do you ship with, and can I pick a different one?
FedEx. No — we can't accommodate requests for alternative carriers, other account numbers, or USPS. For orders going to international destinations or Hawaii and Alaska, alternative shipping methods may apply. See our shipping policy.
Can I upgrade shipping after I order?
Sometimes. Paid expedited options may be available depending on timing. Call (828) 551-7616 with your order number (best), or use the form at the top of this page as soon as possible (may miss the deadline).
Will my shipping charge match the checkout estimate?
Yes. Shipping costs are calculated based on item weight, dimensions, and your destination address. Your charge will not differ from what you were quoted at checkout.
Can I get a shipping quote for a bulk or oversized order?
Yes! Send us a list of the items you'd like to order and we'll put together a quote via invoice for your review. Use the form at the top of this page to get started.
Can I use a freight forwarder to ship internationally?
Yes! We can work with freight forwarders for international orders, and we accept US credit cards for payment. Availability and shipping options vary by destination, so use the form at the top of this page with your location and shipping requirements to work out the details.
Returns & Warranty
What if something is missing, wrong, or damaged?
Within 48 hours of delivery, submit the Help form with your order number and what went wrong, then email photos to sales@barnes4wd.com with your order number in the subject line. Barnes will identify what is missing or incorrect and process a replacement at no charge when the part is in stock (usually the same or next business day). You do not need to wait for a carrier claim. Step-by-step: order delivered incomplete.
What is your return and exchange policy?
Within 30 days: refund or exchange per the returns rules (defective / wrong item; other like-new returns have a 10% restocking fee). 31–90 days: store credit only (like-new). After 90 days: returns are not accepted. Full details: returns page.
What's your policy if a part shows up defective?
If you receive a defective or wrong part, document the issue with photos or video. Barnes will work to make it right, typically by sending a replacement at no charge. Original shipping costs are not refunded unless there was an issue with the product or delivery. Return windows: within 30 days (refund), 31–90 days (store credit), none after 90 days — this is not a warranty. Use the form at the top of this page, email photos to sales@barnes4wd.com with your order number in the subject, or review our returns page.
How long until my refund shows up?
Once a return is received and processed at our warehouse, refunds are typically issued within 1–2 business days and may take an additional 1–2 business days to appear on your original form of payment, depending on your financial institution. For order cancellations, refunds are processed back to the original payment method and can take 14–48 hours for the funds to be released. If you don't see the credit after that window, contact your bank directly to inquire about the status. Return steps: returns page.
Can I return part of a kit?
No. Individual components from a pre-built kit cannot be returned separately — the entire kit must be returned together. For unused parts ordered in error, returns are accepted per our standard return policy, though a restocking fee may apply. We do not offer 1:1 exchanges, so if you need a different part, you'll need to purchase it separately and return the incorrect item. Full conditions and timelines: returns page. Or use the form at the top of this page.
How do I send a part back?
Pack the part (original box or another), and include a note with your name, order number, reason for return, how to reach you, and whether you want a replacement. Ship to 4 Brandy Branch Rd, Mills River, NC 28759 via USPS, FedEx, or UPS — keep the tracking number. We process the return after tracking shows delivered. Step-by-step and exceptions: returns page.
Specs and Installation
Will this fit my vehicle?
Sometimes. Fitment depends on your specific vehicle year, make, model, and build details, so it's always worth confirming before you order. Application details are usually in the listing or installation instructions. If you cannot find the needed fitment information, use the form at the top of this page with your part number and vehicle details for a definitive answer.
How do I find a part's specs or dimensions?
Dimensions and specifications vary by part number. For specs on a specific product, check the product page or use the form at the top of this page with the part number — we can provide accurate measurements and confirm suitability for your application.
What does it take to install a suspension or steering kit?
Installation requirements and modifications vary by kit and vehicle — specifics like cutting, reaming, welding, or component relocation depend on your exact application. The product page and its instructions are the best starting point for fitment questions specific to your vehicle and build. Many pages have a Product Q&A feature that routes your question to the product team. If that isn't available yet, use the form at the top of this page and include the product number in your message. Tips and write-ups: Tech Tip blog.
What's in a kit, and can I buy or upgrade pieces separately?
Sometimes. Kit contents and upgrade options vary by product. The product page has the full contents list and any available add-ons, so that is the fastest place to look. Many product pages also have Product Q&A. If you want to confirm individual components or compatibility for your build, use the form at the top of this page with the kit part number and we'll walk you through it.
How do I assemble or install a steering or suspension part?
Assembly and installation details vary by component, so the best starting point is the product page for your specific part — instructions, photos, and documentation are often listed there. If you need additional guidance such as assembly photos or step-by-step tips for your setup, use the form at the top of this page with your part number and we'll get you what's available. Also see the Tech Tip blog.
Can I get a kit with different tube sizes, joints, or brackets?
Sometimes. Kits ship in their standard configurations, and we don't modify them before shipment with alternate tube sizes, custom drilling, or bracket changes. We can build some kits with custom configurations for specific applications, so use the form at the top of this page with the details of your build and we'll let you know what's possible.
Are there install instructions, write-ups, or videos?
Usually. Many product listings have installation documentation. If you can't find them on the product page, use the form at the top of this page with your part number and we can provide a digital copy or available photos. Browse tips on the Tech Tip blog.
Will a truss or suspension kit fit my axle and year?
Sometimes. Fitment depends on your specific axle model, year, and vehicle configuration, and compatibility isn't always straightforward across variants. Most listings provide fitment information. If you cannot find what you need, use the form at the top of this page.
What measurements do I need for poly joints, skid plates, or control arms?
The measurements you need depend on the part: for poly joints, know your thread size, bolt size, and inside bracket width; for skid plates, measure from the bottom of your frame rail to the component you're protecting; for control arms and brackets, axle housing diameter and suspension joint specs are key. Always measure your specific setup before ordering, since small differences in dimensions can affect fitment.
No kit listed for my rig — do you have universal options?
Yes! We offer universal link kits, universal axle bracket kits, and other universal components that can be adapted for custom builds, though some may need minor modifications or custom welding. Start with our universal parts collection, or use the form at the top of this page with your vehicle details and we'll point you to the best option for your build.
Which steering kit fits my Jeep and lift height?
Steering kit availability and recommendations depend on your specific Jeep model, axle type, lift height, and wheel setup — details can be found in the product listing. If you cannot find the information you need, use the form at the top of this page with your vehicle year, model, axle, lift height, and tire size and we'll point you to the right kit.
Do you have three-link or four-link kits, or universal options?
Sometimes for vehicle-specific kits. Yes for universal link kits and bracketry that can be adapted for custom builds. For vehicles with dedicated fitment kits (such as certain Jeep platforms), specific component lists are available. Browse universal parts, and check the Tech Tip blog for geometry and dimension guidance.
Do you make truss kits for my axle (Dana 30/44/60, 14-bolt, Ford 9-inch, etc.)?
Usually for common axle types — Dana 30, Dana 44, Dana 35, Dana 60, Sterling 10.25/10.5, and Ford 9-inch, with fitment varying by vehicle platform. Not every axle type has a dedicated kit, and some applications may require modifications or use of a universal truss. Check the product pages for your specific axle and platform to confirm availability and compatibility before ordering.
Will skid plates or frame stiffeners work with my other aftermarket parts?
Sometimes. Some combinations fit with little or no modification; others require drilling or minor adjustments. We do not test our products against third-party manufacturers' components, so compatibility with those cannot be guaranteed. Check the individual product pages for known fitment notes, and for case-specific questions use the form at the top of this page with your part numbers and vehicle details.
Can I get heim or Johnny Joint options on suspension and steering kits?
Usually. Many suspension and steering kits are available in multiple joint configurations — Heim joints (multiple options), Enduro joints, poly joints, and tie rod ends — so you can specify your preference when ordering. Universal heim joint steering setups are also available in 3/4" or 7/8" joint sizes, with or without tubing. Keep in mind that joint options vary by product: some kits support substitutions or upgrades, while others are only available with a specific joint type. Check the product page for your kit's options, and use the form at the top of this page with your part number and requirements if you need help selecting or customizing components.
Will a bumper or winch mount fit my rig?
Sometimes. Fitment is specific to your vehicle model, variant, and bumper type — and compatibility can vary even within the same model family. Check the product page for listed fitment details, then use the form at the top of this page with your part number and vehicle information so the team can confirm whether it will work for your exact application.
Do suspension mounts, shock towers, or U-bolt plates come singly or in pairs?
Usually as pairs. Some smaller parts like bolt head protectors are sold individually. The product listing shows the quantity for each item; if it isn't clear for something specific, use the form at the top of this page and we'll confirm.
What do I need for an axle swap?
The components needed for an axle swap depend on your specific donor axle, target vehicle, suspension setup, and lift height — so the right kit varies case by case. Barnes 4WD offers swap kits for a range of common axle and vehicle combinations; check the product pages for what's included and whether your configuration is supported. Use the form at the top of this page with your donor axle, target vehicle, and build details so the team can point you to the correct kit and flag any additional components you'll need.
Can I get replacement bushings or sleeves for a truss or control arm kit?
Sometimes. Replacement bushings are available individually for select truss and control arm kits, but not all components are sold separately. Check the product page for your specific kit, or use the form at the top of this page with your kit model number for part availability.
Can I reorder a discontinued part or get replacements for an older kit?
Sometimes. Some products have been discontinued and aren't available to reorder. If something becomes unavailable after you've ordered, we'll cancel that order and let you know. For older kits we can often still source individual replacement parts, so use the form at the top of this page with your kit part number and we'll check what's available or suggest an alternative.
Which axle sleeves fit my Jeep axle and year?
Axle sleeve compatibility depends on the specific axle model, tube dimensions, and vehicle application — not all sleeves are interchangeable even when inner diameters appear similar. Check the product page for the sleeve you're considering, as specs and fitment notes are listed there. If you don't see your axle or year covered, use the form at the top of this page with your part number and vehicle details so we can confirm before you order.
Do you make right-hand drive (RHD) versions?
No. All of our products are designed around left-hand drive setups, and we do not currently offer right-hand drive versions of our steering kits or other components.
Do tie rod sleeves, shock mounts, or other parts need welding to install?
Sometimes. Check the product page or included installation documentation for your specific part to confirm whether welding is required and what method is recommended. Additional tips: Tech Tip blog.
What brackets and hardware do I need for an axle swap or suspension build?
The brackets and hardware needed for an axle swap or suspension build depend heavily on your specific vehicle, axle, and configuration. Because these builds vary so much, the best way to get an accurate parts list is to use the form at the top of this page.
Left-hand vs. right-hand tie rod ends — which do I need?
Tie rod ends come in left-hand and right-hand thread versions, and they are not interchangeable — each side of your steering system requires the correct thread direction. Product listings and part numbers will indicate left (L) or right (R), and separate listings exist for straight and offset styles as well. Right-hand threads tighten when turned clockwise. Left-hand threads tighten when turned counterclockwise.
What wheel size or clearance do these parts need?
Minimum wheel size, backspacing, offset, and clearance requirements vary by component and are specific to each product. Check the product page for your part's specifications — those details are listed there. If your wheel dimensions are borderline or you're unsure whether your setup will clear, use the form at the top of this page with your wheel specs and part number.
What finish do parts come in — bare steel, painted, or powder-coated?
Finish varies by product. Many of our fabricated steel parts ship as bare steel and are ready to be painted or powder-coated before installation — light surface rust on bare steel parts is normal and sands off easily. Some parts ship with a zinc coating. Check the product description for the specific finish on the part you're ordering.
Which front track bar bracket fits my Jeep and lift height?
Barnes 4WD offers a range of front track bar bracket options — including OTK brackets, heavy-duty stock brackets, lifted front trackbar brackets, inside- and outside-frame mounting brackets, and DIY Panhard/track bar kits — with availability depending on your Jeep model and lift configuration. Browse the suspension brackets collection, or use the form at the top of this page with your year, model, and lift height for a specific recommendation.
Does hardware come with diff covers and other parts?
Usually. Differential covers generally include all necessary hardware such as bolts and a drain plug. Bolts are sold with nylock nuts. Always check the product description for what's included with your specific part.
Which rear shock mount fits my Jeep and axle?
Rear shock mount options vary by vehicle model and axle combination. Barnes 4WD offers vehicle-specific brackets for select applications as well as universal shock mount products that may require modification for an exact fit. Check the product pages for your vehicle, or use the form at the top of this page with your vehicle year, model, and axle details so we can point you to the right option.
Which shocks or bump stops work with your suspension kits?
Sometimes. We offer HD polyurethane bump stop pairs for select vehicles. For shock compatibility, it varies by kit — some kits work with coil-over shocks, while compatibility with specific brands like King bypass has not always been tested and cannot be guaranteed. Check the product listing for your kit; the Q&A section is the fastest way to get specs, and our team is a backstop for anything not covered there.
Do you have panhard/track bar brackets or DIY builder kits?
Yes! We offer panhard/track bar brackets including an Inside Frame Panhard/Trackbar Mounting Bracket, as well as a DIY Panhard Trackbar kit that comes with 7/8" heims and lets you select the mounting brackets you need — optional DOM tubing is also available if you can't source your own. Browse suspension brackets, and if you need help confirming compatibility with your specific setup, use the form at the top of this page.
Where do I find install instructions for an older or discontinued part?
Installation instructions for current products are typically found at the bottom of each product page inside a red toolbox icon. For discontinued or older products, we maintain installation documents even for items no longer in production — use the form at the top of this page with your product name or part number and we'll send you the PDF. Current tips: Tech Tip blog.
Can I get CAD files or drawings (DXF, STEP, PDF)?
No for full CAD or mechanical drawings — those are proprietary. Sometimes we can provide 2D screenshots showing dimensions and mounting hole placement, or specific dimensional information for a given part number — use the form at the top of this page with your part number and the measurements you need.
Will a Dana 30 or 35 truss fit multiple Jeeps (TJ, LJ, XJ, YJ)?
No — not automatically. Fitment depends on the specific axle and vehicle model the truss was designed and tested for. Some trusses may physically fit other applications but require modifications, and Barnes does not maintain a set list of those modifications. For confirmation on your exact vehicle and axle combination, use the form at the top of this page with your part number and vehicle details.
Which bushings and sleeves do I need when I run an axle swap with a suspension kit?
Bushing and sleeve compatibility depends on your specific axle tube diameter, spring size, and which kit combination you're running — specs can change when you pair components like a swap truss with a link conversion kit. Check the product listings for the components you're combining, as the required sizes are noted there. For a setup that isn't clearly covered, use the form at the top of this page with your part numbers and axle details.
Do you sell leaf springs or leaf spring lift kits?
No. We do carry suspension components such as universal axle bracket kits and 4-link kits compatible with coil and coil-over setups. Check universal parts for options, or use the form at the top of this page if you need help matching components to your build.
Will your control arm skid plates fit aftermarket control arms?
No — not guaranteed. They are designed and tested for stock OEM brackets and factory parts. If you're running aftermarket control arms, check the specific product listing for design notes, and keep in mind that fit with non-factory components is not assured.
What zerk (grease fitting) specs are on your steering parts?
The grease fittings on Barnes 4WD steering components vary by product. Please reach out to us via the form at the top of this page.
Other
Is the website secure?
Yes. Checkout runs over HTTPS with standard encryption so your payment details stay protected.
Dealer Program
What is the dealer / wholesale program?
Barnes 4WD's dealer program requires a resale permit and business license. Once we receive them, a team member will reach out with more information.
How do I become a dealer?
To apply for a dealer account, submit copies of your business license and tax-exempt paperwork (if applicable), along with links to your shop website or social media accounts, then create a standard account on the website with the email you'll use for orders. Note that drop-shipping orders do not qualify for tax exemptions unless you have multi-state tax-exemption verification; third-party sellers can request a CSV catalog file. Use the form at the top of this page to get the process started.
How do I log in, get my dealer pricing, and reorder?
To access your dealer pricing and benefits, use the Dealer Log In at the top of the website — not the customer portal or Shop Pay. Enter your email and you'll receive a 6-digit code to complete login. Once you're in, discounts and tax exemptions apply automatically across the storefront, and you can view previous orders with your special pricing reflected on all items.
How do I set up a tax-exempt account for my business?
To set up a tax-exempt account, submit your tax exemption documentation (such as a resale certificate or equivalent) to our team. We can provide an example form showing exactly what's required. Once your documentation is verified and approved, tax exemption will be applied to your account and reflected automatically when you place orders. Use the form at the top of this page to get the process started.
Do you do affiliate or sponsorship deals?
Sometimes. Availability and terms vary — the best move is to contact us via the form at the top of this page.