Order Delivered Incomplete
Most “incomplete” orders are not incomplete — they are split into multiple boxes that arrive at different times.
Double-Check Tracking for a Second Box:
- Open every tracking number from your order or shipping email.
- On FedEx, click View more details so you see all boxes on that shipment, not only the one marked delivered.
- If another box is still in transit, wait for it.
Still Missing, Wrong, Damaged, or Never Arrived?
Within 48 hours of delivery:
- Submit the Help form with your order number and what went wrong.
- Email photos to sales@barnes4wd.com with your order number in the subject line. The form cannot take photo attachments.
A phone call alone is not enough.
What to Include
- Missing parts: part numbers and quantities on the form; email photos of what you did receive (labels/packaging help).
- Wrong item or size: what you ordered vs. what you got on the form; email a photo of the label or packaging.
- Damaged: note it on the form; email photos of the outer box, any re-taping, packing material, and the damaged part.
- Tracking says delivered, nothing arrived: order number and tracking number on the form.
- Part is fine but you want to return it: that is a standard return, not this page.
Bought on Amazon, eBay, or Another Marketplace?
Contact that seller. We cannot process those claims here.
What We Will Do
We identify what is missing, wrong, or damaged and send a replacement at no charge when the part is in stock — usually the same or next business day. You do not have to wait for a carrier claim to finish first.