Frequently Asked Questions
Do I have to pay for return shipping?
If the product is defective or damaged upon your receipt, you do not have to pay return shipping and will receive a 100% refund; however, in any other instance, the customer is responsible for all shipping costs.
Can I make exchanges?
As stated in the Return Policy, any product can be returned within 30 days. After 30 days, returned products that are in like-new condition can be returned for store credit up to 90 days from date of purchase.
Can I cancel my order before it ships?
You may cancel your order at any time prior to shipment.
Where are you located?
The Barnes 4wd production facility is located in the United States at 4 Brandy Branch RD Mills River , NC. 28759
What are your hours of operation?
We are open from 9:00 a.m.-5:00 p.m. (EST), Monday-Friday, with the exception of all major holidays.
If I have product questions, who should I contact?
We always welcome your questions regarding our products. Feel free to give us a call at 828-551-7616 or simply send us an email to [email protected]
If I have problems with my online order, what should I do?
If your order is not satisfactory, please contact Barnes 4wd immediately. In addition, please reference our Return Policy for further instructions.
Which mail carrier do you use?
Customers have a choice between different transit times and we choose the carrier that will provide that transit time.
Do you ship internationally?
Yes, we do. The cost for this can be quoted in the online shopping cart.
How long will it take to receive my order?
This is determined by the transit time that the customer picks at check out. We will ship your product as it becomes available. If your order is received on any major holiday, it will ship on the next business day. Please note: There may be times when the product you have ordered is out of stock and this can delay fulfillment. For a multiple product order, we will make every attempt to ship all of the products contained in an order at the same time. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you as an estimate only. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.