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Orders

7/9/2015

Frequently Asked Questions: Orders

Ordering Custom Off-road Parts from Barnes 4wd

What methods of payment are accepted? We accept cash, money orders, cashier’s checks, and the following credit cards: Visa, MasterCard, and Discover. There is not a surcharge for using a credit card to make purchases. Be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card company or bank has on file for you). Incorrect information will cause a delay in order processing. Your credit card will be billed upon placing of your order. For money order or cashier’s checks, orders are processed upon receipt of funds. We cannot guarantee the availability of a product by the time funds clear or payment is received.

Can I order by phone? We are happy to receive your order by phone at 828-551-7616. If we do not answer right away, please leave a detailed message.

Do you have a store where I can order in person?
We prefer orders are placed by phone or on our website; however, if you wish to place an order at our production facility, please schedule your visit in advance.

How do I use coupon codes? Coupon codes are added and applied in the online shopping cart. Locate the cart section labeled “Apply Coupon.” Enter your coupon code, and click “Apply.” Any discount or credit will be automatically reflected in your order cost.

How do I redeem a gift certificate? When a Barnes 4wd Gift Card is purchased, the customer will be emailed a gift certificate code to be used in the coupon code location of the online shopping cart. Reference “How do I use coupon codes?” for specific instructions.

Are your products available wholesale? Yes, Barnes products are available wholesale. Please call 828-551-7616 or email [email protected] for more information.

Can I track my order and/or check order status? Yes, once your order is shipped, you will receive a tracking number via email. You can also track your order while logged in to your account on our website.

Will I have to pay sales tax? Barnes' online store will automatically charge and withhold applicable sales tax for orders that will be delivered to addresses within our state (North Carolina) or the billing address in with in our state. For orders shipped to other states, the buyer is solely responsible for all sales taxes or other applicable taxes.

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